Voice of the Customer / VOC Overview (Training Module Video)

Voice of the Customer / VOC Overview (Training Module Video)

This video is a narrated PowerPoint presentation from our Lean Training System. It covers the basics of using the 'Voice of the Customer' to make sure your products and services meet their needs. It covers this topic from the perspective of Lean team members supporting the marketing team.
If you are not a subscriber and don't want use our free trial, you can watch a slightly abridged version with ads at YouTube (https://youtube.com/playlist?list=PLKANwHwMNDhrEXOn-kr0RS5wokWI6OTkb)

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Voice of the Customer / VOC Overview (Training Module Video)
  • Voice of the Customer / VOC Overview (LTS Module)

    This video is a narrated PowerPoint presentation from our Lean Training System. It covers the basics of using the 'Voice of the Customer' to make sure your products and services meet their needs. It covers this topic from the perspective of Lean team members supporting the marketing team.

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