Velaction Videos is our video and download service to provide you with great continuous improvement content. Videos on Lean terminology, Lean training modules, CI FAQs, Lean forms & tools, and much, much more.
This video is a narrated PowerPoint presentation from our Lean Training System. It covers the basics of using the 'Voice of the Customer' to make sure your products and services meet their needs. It covers this topic from the perspective of Lean team members supporting the marketing team.