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Many people are used to results-oriented metrics. Grades in high school, for example, are a measure of an outcome. In Lean, process metrics are also used. These measures the activities that link to desired outcomes. Measuring the number of interruptions during study time, or the number of hours spent in the library are examples of process oriented metrics for grades.
Generally, people are unaccustomed to that level of process scrutiny. This module covers identifying process metrics, how much measurement is enough, and how employees can adjust to being measured.
One of the major changes employees will experience in a continuous improvement focused company is the prevalence of working with many measurements. "Working With Metrics" explains why metrics are used, discusses pros, cons and costs, and touches on how to work within a metrics-driven organization