Welcome to Velaction Videos, home of great, high-value Continuous Improvement training at an affordable price.
Subscribers can also download a growing list of 'extras' (PDFs, forms & tools, checklists).
This product is a corporate license for our Voice of the Customer/VOC Overview video.
LICENSE: A corporate license allows the account holder to download the video for use by any current employee of the company designated as the licensee at the time of purchase. This corporate license is permanent and non-transferable. It is for use by a single reporting entity only (i.e. an independently operating company. Holding companies would need a license for each subordinate company.)
This video is a narrated PowerPoint presentation from our Lean Training System. It covers the basics of using the 'Voice of the Customer' to make sure your products and services meet their needs. It covers this topic from the perspective of Lean team members supporting the marketing team.