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Understanding the concept of value-added and non value-added work helps focus teams on doing only those processes that improve the customer's experience. This short module looks at what value-added work is, how to recognize it, and who defines it.
This video is a narrated presentation of our Value-Added / Non Value-Added class. It covers the definition of value-added work and non value-added work. It provides an overview of how to look at the concept of value as it affects your push for continuous improvement.