Welcome to Velaction Videos, home of great, high-value Continuous Improvement training at an affordable price.
Subscribers can also download a growing list of 'extras' (PDFs, forms & tools, checklists).
The Critical to Quality Metric Overview module helps your team create measures that link their daily activities to the things that your customers value. This training includes a look at the development of a critical to quality tree.
Please note that this is a very brief module. While it can stand alone, it is most useful in conjunction with our Managing with Metrics or Quality modules.
This short video is a narrated PowerPoint presentation from our Lean Training System. It goes beyond our Working with Metrics and Managing with Metrics videos, and does a deep dive into the metrics that relate to specific, important customer requirements.