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Root Cause Analysis and the 5 Whys (Training Module Video)
To solve a problem, you must first fully understand it. Far too often, people treat symptoms rather than actually solve problems. This video, a narrated PowerPoint presentation, discusses root cause analysis, and one of its primary tools, the 5 Whys.
The 5 Whys is a tool to help get to the root cause of a problem.
This tool helps walk team members through the 5 Whys process. It includes a confirmation step designed to make them check their assumptions about causes.