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Welcome to Velaction Videos, home of great, high-value continuous improvement resources at an affordable price. We’ve got a range of videos, audio programs, forms, tools, and PDFs you can download.
Look around. We’ve got solutions for individuals, frontline leaders, and corporate trainers.
If you want to improve your company, and your own skills, you’ve come to the right place.
Voice of the Customer / VOC Overview
This video is a narrated PowerPoint presentation from our Lean Training System. It covers the basics of using the 'Voice of the Customer' to make sure your products and services meet their needs. It covers this topic from the perspective of Lean team members supporting the marketing team.