Watch this video and more on Velaction Videos

Watch this video and more on Velaction Videos

Rent now

Already subscribed? Sign in

Voice of the Customer / VOC Overview

Continuous Improvement Trainer Resources • 31m

Up Next in Continuous Improvement Trainer Resources

  • Waste Identification (Legacy Module V...

    Identifying waste is a core skill for a person in a Lean organization. This video helps people learn to structure their review of a process by breaking the waste down into seven categories. For most people, it is easier to recognize waste when it is looked at in this manner.

  • Working With Metrics

    One of the major changes employees will experience in a continuous improvement focused company is the prevalence of working with many measurements. "Working With Metrics" explains why metrics are used, discusses pros, cons and costs, and touches on how to work within a metrics-driven organization