This video is a narrated PowerPoint presentation from our Lean Training System. It covers the basics of using the 'Voice of the Customer' to make sure your products and services meet their needs. It covers this topic from the perspective of Lean team members supporting the marketing team.
Identifying waste is a core skill for a person in a Lean organization. This video helps people learn to structure their review of a process by breaking the waste down into seven categories. For most people, it is easier to recognize waste when it is looked at in this manner.
WHAT DOES LEGACY MEA...
One of the major changes employees will experience in a continuous improvement focused company is the prevalence of working with many measurements. "Working With Metrics" explains why metrics are used, discusses pros, cons and costs, and touches on how to work within a metrics-driven organization
