This video is a narrated presentation of our Value Stream Mapping Overview class. It covers what a VSM is, why it is useful, how to make the current state map, and more.
This video is a narrated PowerPoint presentation from our Lean Training System. It covers the basics of using the 'Voice of the Customer' to make sure your products and services meet their needs. It covers this topic from the perspective of Lean team members supporting the marketing team.
