New Releases

New Releases

2 Seasons

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New Releases
  • Customer Service Observations

    Episode 1

    Over the course of a few weeks, I had to interact with customer service several times in several different companies. I took away a set of lessons about how to practice customer service that aligns with a continuous improvement culture.

  • Pacing Your Lean Efforts...and Poopin' Dogs

    Episode 2

    Khalil Mack of the Chicago Bears had an interesting quote that applies to conference foes as well as to companies getting ramped up on their Lean journeys.