Sometimes People ARE the Problem (Lean Learning Video)
In Lean, there should be a focus on investigating the process when there is a problem before looking at people. But sometimes, the process is strong and most people do it well. This video addresses that situation.
Find Opportunities in Strengths as Well as Weaknesses
When most people think of improvement opportunities, they immediately think of problems. If you are missing a target, that is a good place to start, but sometimes there is more upside opportunity in a strength.
Lean Leadership Soft Skills (Downloadable PDF Article)
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Technical skills are important, but that doesn't mean that soft skills are not. Far too many leaders neglect interpersonal skills, or worse, deride them as being 'touchy-feely'. In a continuous improvement culture, relationships are extremely important.