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The Interruption Log is a tool to help gather data, often before an event starts. Interruptions take away time from employees, but also are indicators of process problems.
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This video is a narrated PowerPoint presentation from our Lean Training System. It covers how to conduct a process walk for a kaizen event in the office.
This is the PDF version of the Phase 4 checklist. The full, editable version is available in our Corporate Resources Add-on pack.