Phase 3, Starting the Journey, is where the effort to build a better business management system really starts in earnest.

5W1H is shorthand for “Who, What, When, Where, Why, and How.” It is used both in problem solving and in project planning.

5W1H is shorthand for “Who, What, When, Where, Why, and How.” It is used both in problem solving and in project planning.

What are "problems", and why are they so hard to solve? Learning the barriers to problems is the first step in tearing them down so you can solve them better.

What are "problems", and why are they so hard to solve? Learning the barriers to problems is the first step in tearing them down so you can solve them better.

While all problems are unique, they fall into a handful of general categories. Knowing about these categories helps you approach the problem in a more effective manner.

While all problems are unique, they fall into a handful of general categories. Knowing about these categories helps you approach the problem in a more effective manner.

Fishbone diagrams break a problem into categories of causes. People tend to work better when they can break their thoughts down into smaller compartments.
On the shop floor, people often use the 6 M’s as a way to categorize the causes of the problems they are trying to solve.

This term comes fro...

The 1/3, 2/3 rule is a rule of thumb for planning. It is intended to make sure a leader gives her team enough time to complete their work.
It is a Video Term from Phase 3 (Starting the Journey) of our Continuous Improvement Development System.

In this short video, I talk about a quote I recently heard on a TV show. It is extremely applicable to many Lean/Continuous Improvement concepts.

The 10-Foot, 3-Second Rule is a guideline to use when determining if your visual controls are effective.

This is an excerpt from our Lean Office Overview training from our Lean Training System. It is a 'Legacy' video, meaning it was recorded with older technology. The content is still relevant, though.

Service organizations are gaining an ever-increasing role in the global economy. On top of that, increased productivity and global competition has reduced the percentage of shop floor employees and increased those in administrative roles in companies that manufacture physical products. The Lean o...