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This video is a narrated PowerPoint presentation from our Lean Training System. It covers how to make improvements during an office kaizen event.
This video is a narrated PowerPoint presentation from our Lean Training System. It covers how to sustain gains made during a kaizen event.
Over the course of a few weeks, I had to interact with customer service several times in several different companies. I took away a set of lessons about how to practice customer service that aligns with a continuous improvement culture.
While bosses control the lion's share of their relationships with employees, employees can behave in a way to modify their leader's behavior.