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Welcome to Velaction Videos, home of great, high-value continuous improvement resources at an affordable price. We’ve got a range of videos, audio programs, forms, tools, and PDFs you can download.
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If you want to improve your company, and your own skills, you’ve come to the right place.
Customer Service Observations
Over the course of a few weeks, I had to interact with customer service several times in several different companies. I took away a set of lessons about how to practice customer service that aligns with a continuous improvement culture.