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CI Development System Resources
9 Steps to Developing a Daily Management System (Audio Article)
Up Next in Phase 4: Building the Foundation
Find Opportunities in Strengths as We...
When most people think of improvement opportunities, they immediately think of problems. If you are missing a target, that is a good place to start, but sometimes there is more upside opportunity in a strength.
Customer Service Observations
Over the course of a few weeks, I had to interact with customer service several times in several different companies. I took away a set of lessons about how to practice customer service that aligns with a continuous improvement culture.
Managing Upward: You can change your ...
While bosses control the lion's share of their relationships with employees, employees can behave in a way to modify their leader's behavior.