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Up Next in Phase 2: Committing
Go to Gemba
Don't debate things that can be observed. Go to where the real work is being done and know for certain.
Gemba (Audio Term)
Sometimes People ARE the Problem (Lea...
In Lean, there should be a focus on investigating the process when there is a problem before looking at people. But sometimes, the process is strong and most people do it well. This video addresses that situation.