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It is easy to get triggered with an emotional response at work, but that seldom works out for the best. In this video, I talk about the mental process to go from an event happening to getting some sort of result.
When we are young, we have a thirst for knowledge and are not embarrassed to ask questions when we don't know the answer to something. That mindset is crucial for continuous improvement.
This audio term is developed from an entry in our reference guide, The Continuous Improvement Companion. See the full guide at www.leandictionary.com.