In Lean, there should be a focus on investigating the process when there is a problem before looking at people. But sometimes, the process is strong and most people do it well. This video addresses that situation.
This is the first edition of a new series I am trying out. I get lots of thoughts about how the Continuous Improvement philosophy relates to things, and I love to ramble on about them. So, I decided to put those thoughts on video and see where that takes us.